SPEC 01
Back to packs24/7 Enterprise Tech SupportPACK
24/7 Enterprise Tech Support
Maintenance & SLA €1.000
We ensure optimal platform performance through continuous monitoring, security audits, and contractually guaranteed technical support.
Technical deliverables Maintenance & SLA
SPEC 02
Periodic Security Audits
SPEC 03
Technology & Patch Management
SPEC 04
Level 3 Support (Senior Engineers)
SPEC 05
Guaranteed Response Time < 4h
SPEC 06
Disaster Recovery & Daily Backups
SPEC 07
Dedicated Account Manager
Technology stack
SLA 24/7L3 SupportSecurity AuditSLA 24/7L3 SupportSecurity AuditSLA 24/7L3 SupportSecurity Audit
Protocol
How we ship Maintenance & SLA
Three stages. No process theatre.
01
Architecture
We map stack, data and integrations. Written decisions, not slides.
02
Execution
Incremental delivery, CI/CD, review. You see progress, not a big-bang.
03
Production
Cutover, monitoring, SLA. We stay on the system after go-live.
FAQ
Do you work with in-house teams?
Yes. Product, DevOps, security — clear rituals and docs.
Is SLA contractual?
Yes. RTO/RPO, on-call, patching — in the contract, not on a slide.
EXECUTION
Maintenance & SLA Get a quote
Technical audit. Reply within 24 business hours. A plan on your stack — not a generic PDF.