1. Scope
This policy covers Empire Shop (modules, themes, licences) and, by reference, custom services. Delivery is electronic; there are no physical goods to return.
2. Digital products
Under applicable consumer rules for digital content on a non-tangible medium, the right of withdrawal does not apply where supply began with the consumer’s express prior consent and acknowledgement of loss of that right.
At checkout, order confirmation and the start of download / licence issuance constitute the start of supply. Under those conditions, sales are final.
3. Licences and downloads
After the key or download link is issued:
- the licence is active according to the purchased type;
- redistributing or sharing the key may lead to revocation without refund;
- re-download remains available in the client panel / email for the communicated period.
4. Functional guarantee
If the product does not work as described on a supported setup:
- we provide technical remediation within a reasonable time;
- if a critical defect cannot be fixed, we may grant shop credit or a refund;
- we do not cover third-party conflicts, non-conforming hosting or unauthorised modifications.
5. Custom services
For bespoke development, withdrawal and settlement follow the contract. Work already performed and accepted is not refundable.
6. How to request remediation / refund
Email the order number, product, issue description and evidence (logs, screenshots):
- billing / refunds: billing@empirex.tech
- technical support: support@empirex.tech
We review complete requests within 14 calendar days of receiving full information.
7. Consumer protection
8. Contact
For commercial support and refunds: