Commerce
Storefronts, checkout, marketplace, feeds.
About usNODE LIVE
Empire Global · Team
Production desks
We don’t publish a grid of faces to fill a page. We publish who owns what: catalogue, uptime, access, architecture.
- RODumbraveni, Ilfov
- EUEU delivery, 24/7 windows on SLA
- 06Empire Global
- 24hQuote reply window
Who owns what
Each desk has a perimeter. If it’s outside it, we say so in the quote.
SRE & ops
Uptime, cache, backup, windows.
Security
Hardening, identity, journal.
Architecture
Integrations, data, cutover.
How the node is organised
From desk to incident
Severity 1 doesn’t land in ad-hoc Slack. It lands on the desk that owns the system.
- 01
Ownership
A system has a desk. Not “the team” in general.
- 02
Escalation
L2 → L3 written. Not a ping to everyone.
- 03
Review
What changed, what stayed N/A.
- 04
Continuity
Leave ≠ downed system. Runbook.
A team page without fictional people.
If you want a name on a ticket, you get it after contract. Until then, the desk is public.
- CommerceOpenCart / PrestaShop / feeds.
- SRECache, 5xx, takeovers.
- SecurityAccess, patch, surface.
Company questions
01How many people?
Enough to hold SLA on active contracts. We don’t publish headcount as a marketing metric.
02Do I get an agency PM?
You work with the desk that owns the system. Slide-deck PM is not a role here.
Same node
You need a desk, not a deck.
Get a quote. Tell us the platform and the incident.