EMPIRE X

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Maintenance &

Maintenance & L3 Support

We guarantee the unconditional functioning of your platforms. We offer multi-level SLAs, security patching, and 24/7 technical monitoring.

All solutions

Maintenance & L3 Support

We guarantee the unconditional functioning of your platforms. We offer multi-level SLAs, security patching, and 24/7 technical monitoring.

NODE 01

NEXUS Core SLA

Ideal for growing platforms requiring continuous stability and security.

From€1.200
  • 25 maintenance hours included / month
  • 24/7 Uptime & Security Monitoring
  • Real-time security updates
  • Geo-redundant daily backups
  • Guaranteed response time: 4h
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Recommended

NEXUS Business SLA

Critical support for complex digital ecosystems with high uptime requirements.

From€3.500
  • 80 maintenance hours included / month
  • Γé¼50/hour for additional interventions
  • Quarterly Performance & UX Audits
  • 24/7 Priority Technical Support
  • Disaster Recovery & Failover setup
  • Guaranteed response time: 1h
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NODE 03

EMPIRE Custom Arch

Dedicated support architecture for systems with zero error tolerance.

From€Custom
  • 100% Dedicated Resources (Engineers / Architects)
  • Full monthly infrastructure audit
  • Layered security controls (InfoSec-aligned)
  • 24/7 Direct Executive Channel
  • Contractual availability targets
  • Custom SLA & performance targets
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FAQ

Do you take over systems you didn’t build?

Yes, after a takeover audit: risks, backlog, runbook.

Nights and weekends?

Yes on 24/7 packs. Severity 1 has a dedicated channel.

L3 Support

Maintenance & L3 Support

We guarantee the unconditional functioning of your platforms. We offer multi-level SLAs, security patching, and 24/7 technical monitoring.

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